🔄 Return & Refund Policy
Zaymalika ("we", "our", "us") operates www.zaymalika.com
This Return & Refund Policy explains how we handle returns, exchanges, and refunds for our valued customers.
⏳ Return Window
📅 You may request a return within 7 days of receiving your order
❌ Returns requested after 7 days will not be accepted
✅ Item must be in its original condition — unused, unwashed, and with all tags attached
✅ Eligible Reasons for Return
We accept returns only in the following cases:
📦 You received a wrong item
💔 Item arrived damaged or defective
📏 You received the wrong size (if size was clearly mentioned in order)
🎨 Item color is significantly different from what was shown on website
❌ Non-Returnable Items
The following items are not eligible for return:
🚫 Items that have been used, washed, or worn
🚫 Items without original tags or packaging
🚫 Items purchased on sale or clearance
🚫 Customized or personalized items
🚫 Items returned after the 7-day window
🚫 Items damaged due to customer mishandling
📸 How to Request a Return
Follow these simple steps:
1️⃣ Contact us within 7 days of receiving your order
2️⃣ Send us clear photos or video of the item showing the issue
3️⃣ Mention your order number and reason for return
4️⃣ Wait for our team to review and approve your request
5️⃣ Once approved, ship the item back to our address
⚠️ Do not return any item without prior approval from our team. Unapproved returns will not be accepted.
🔁 Exchange Policy
🔄 We offer exchange for wrong or defective items only
📦 Exchange will be processed once we receive and inspect the returned item
⏳ Exchange delivery may take 5–7 business days after approval
🚫 Exchange is not available for change of mind or personal preference
💰 Refund Policy
✅ Refunds are issued only in cases where exchange is not possible
💳 Refunds will be processed via bank transfer or Easypaisa/JazzCash
⏳ Refund processing may take 5–10 business days after approval
🚫 COD orders — shipping charges are non-refundable
🚫 Refunds are not given for change of mind or buyer's remorse
🚚 Return Shipping
📦 Customer is responsible for return shipping charges
✅ If the return is due to our mistake (wrong/defective item), we will bear the return shipping cost
📮 Please use a reliable courier service and share the tracking number with us
🔍 Inspection & Approval
🧐 All returned items will be inspected by our team
✅ If the return is approved, exchange or refund will be processed
❌ If the item does not meet return conditions, it will be sent back to the customer
⚠️ Important Notes
📋 Always keep your order confirmation message as proof of purchase
📸 Take photos of your parcel before opening in case of damage claims
📞 Contact us immediately if there is any issue with your order
🚫 We reserve the right to refuse returns that do not meet our policy conditions
📞 Contact Us
For any return or refund related queries, please contact us:
📧 Email: zaymalika@gmail.com
